Support

Email hello@leadreclaimer.com.

Please include the business name and the email address associated with the account, but do not email passwords, access links, payment card details or lead files.

• Account access: sign-in links, account email and access problems.
• Billing and refunds: payment status, receipts and requests under the Refund Policy.
• Privacy and data: privacy questions, rights requests, deletion requests and data concerns.
• Technical issues: upload, mailbox connection, recovery review, sending status or results-workspace problems.

Connect an eligible Google Workspace or Gmail mailbox. Custom business domains are supported when hosted by Google.

You need 2-step verification, the ability to generate a Google app password, and permission for SMTP and IMAP access. Organizational restrictions may prevent connection, so compatibility is not guaranteed. Microsoft, Outlook and other non-Google mailboxes are not supported at launch.

Create an app password on Google's secure page, then enter it in Lead Reclaimer after onboarding verification. We never ask for your normal Google password. An app password still grants mail access and can be revoked in your Google account. Do not provide mailbox credentials before payment.

Check your business email before purchasing

The generally available connection still uses a Google app password with SMTP and IMAP through Smartlead. Google OAuth is limited to accounts where it is enabled; it is not generally available and is not represented as Google verified. Existing purchase compatibility checks and app-password requirements remain unchanged.

Where Google OAuth is enabled for your account, Google's permission flow connects the intended Google Workspace or Gmail mailbox. You must own or be authorized to connect and operate that mailbox. Lead Reclaimer does not request your normal Google password or a Google app password for this OAuth connection.

Check the selected mailbox before granting permission. Do not email passwords, app passwords or access tokens to support. For how Google data is used and how to disconnect, see our Privacy Notice.

Email from the address associated with your account and include your business name and recovery reference if available. Do not send raw lead lists, payment card details, passwords, access links or mailbox credentials. The conditions and claim process are in our Refund Policy.